Engage with customer feedback

Reassure your customers that you're listening by replying to reviews and informing future strategy with their feedback

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88% of consumers would use a business that replies to all of its reviews, compared to just 47% who would use a business that doesn’t respond to reviews at all.

(Local Consumer Review Survey 2025, brightlocal)

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64% of of consumers in the UK, France, and US prefer to buy from a responsive company versus one that seems perfect.

(Canvas8 Trust Report, 2020)

Turn negative experiences around

Consumers respect companies who hear them and help them out. Start responding to negative reviews; your commitment to improving your customers’ experience won’t go unnoticed.

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Show your business in its best light

By engaging with feedback - good and bad - you'll show prospective buyers that you're a business that cares. That might be all they need to choose you over a competitor.

Start engaging with feedback

AI-assisted review responses

Craft empathetic, on-brand replies at scale

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Review tagging and filtering

Organize feedback, uncover themes, and generate highly targeted widgets

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Service reviews inbox

Manage all customer feedback from a single inbox

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Integrations for replying to reviews

Manage review responses within your own CRM or support system

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Reply data and engagement metrics

Track average reply rate and response time to improve customer engagement

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Flag erroneous reviews

Flag suspicious or misleading reviews for a Content Integrity assessment

Flowers.ie, an online flower delivery service in Ireland and the U.A.E, grew website conversions by 37% after engaging with feedback and learning from their mistakes.

While many businesses are afraid of negative feedback, Flowers.ie responds to all reviews that are 3 stars or below. This dedication to negative feedback demonstrates to customers that they value their relationships, and want to continue to improve their customer experience.

Engaging with customer feedback is just one way to build trust, grow, and improve

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Build a more accurate representation of your business by proactively encouraging all your customers to give you feedback

Invite customers to review your business →

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Let your customers do the selling. Social proof accelerates conversions at every stage of the purchasing journey

Accelerate conversions with social proof →

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Don't let customer feedback go to waste. Inform your strategy with insights and data to navigate to success

Use insights to improve business strategy →