Show the world you care
Write back to your customers to thank them, solve issues, and show the world that you care.
Did you know?
Replying to reviews leads to better ratings.
According to a study published in the Harvard Business Review
Public response
Engage with your customers
Show that you listen to your customers and care about their experiences. Respond to your reviews to answer questions, resolve issues, give thanks, and build a better relationship with your customers.
AI-assisted review responses
Save time with smart replies
Craft thoughtful, brand-aligned replies to build trust at scale with AI-assisted review responses. Save resources while maintaining high-quality interactions:
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Tailored suggestions
Generate personalized responses quickly, considering review details like length and sentiment. -
Control and customize
Each AI-generated response is editable, so you approve and send them only when they meet your standards. -
Smart learning
The more you customize, the better the AI will understand and adapt to your brand’s unique voice.
Reply in real time
Easily manage all your reviews
Email notifications send you an alert when customers write a new review. Filtering options allow you to control the notification frequency so you can resolve issues in real time.
Smart integrations
Streamline customer engagement
Easily manage and respond to customer feedback from your Trustpilot business account or your own helpdesk software. Zendesk, Freshdesk, Slack, and Hootsuite integrations allow you to monitor and respond to your Trustpilot reviews.
How it works
1. Get a new review
Your review can come from your review invitation or customers organically writing a review on your profile.
2. Receive a notification
Set notifications to come for all reviews, or for specific star ratings. You can get notifications in email or through an integration like Zendesk or Slack
3. Respond to the review
Show the world that you care about your customers experience by leaving a comment on the review.
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Every two seconds, a new review is written on Trustpilot’s consumer-facing site. Collecting reviews on Trustpilot gives your current and future customers a place to learn about fellow shoppers’ experiences with your business.
Review Invitations
Our robust selection of review invitation methods means you’ll never miss an opportunity for customer feedback. Start earning more verified reviews more quickly, so you can start celebrating the uptick in ROI.
Trustpilot Widgets
Display Trustpilot reviews on your site with Trustpilot widgets. With a cut and paste of code, you can increase conversion and sales by sharing Trustpilot reviews on your site, email signatures, and newsletters.