Check your TrustScore
Check

Respond to reviews

Show the world you care

Write back to your customers to thank them, solve issues, and show the world that you care

Get a demo

Respond to reviews - Jumbotron

Did you know?

Replying to reviews leads to better ratings.

According to a study published in the Harvard Business Review

Public response

Engage with your customers

Show that you listen to your customers and care about their experiences. Respond to your reviews to answer questions, resolve issues, give thanks, and build a better relationship with your customers.



1-Engage with your customers - Respond to reviews page
Reply in real time

Easily manage all your reviews

Email notifications send you an alert when customers write a new review. Filtering options allow you to control the notification frequency so you can resolve issues in real time.

2-Easily manage all your reviews - Respond to reviews page
Smart integrations

Streamline customer engagement

Easily manage and respond to customer feedback from your Trustpilot business account or your own helpdesk software. Zendesk, Freshdesk, Slack, and Hootsuite integrations allow you to monitor and respond to your Trustpilot reviews.

See integrations

3-Easily manage all your reviews - Respond to reviews page

How it works

1. Get a new review

Your review can come from your review invitation or customers organically writing a review on your profile.



2. Receive a notification

Set notifications to come for all reviews, or for specific star ratings. You can get notifications in email or through an integration like Zendesk or Slack



3. Respond to the review

Show the world that you care about your customers experience by leaving a comment on the review.



Homebridge Financial streamlines customer engagement with Trustpilot’s Zendesk integration.

Read the case study

NEW - Homebridge quote image

This may also interest you...

Service Reviews yellow

Join the conversation

Every two seconds, a new review is written on Trustpilot’s consumer-facing site. Collecting reviews on Trustpilot gives your current and future customers a place to learn about fellow shoppers’ experiences with your business.

Read more

Review invitations Pink

Review Invitations

Our robust selection of review invitation methods means you’ll never miss an opportunity for customer feedback. Start earning more verified reviews more quickly, so you can start celebrating the uptick in ROI.

Read more

TP widgets Orange

Trustpilot Widgets

Display Trustpilot reviews on your site with Trustpilot widgets. With a cut and paste of code, you can increase conversion and sales by sharing Trustpilot reviews on your site, email signatures, and newsletters.

Read more

Start engaging with your customers today

Request a demo

Request demo
Grey Western Union Logo on transparent background
Staples Logo transparent
WordPress Logo in grey with transparent background
Homeaway Logo - transparent background