Respond to reviews
Show the world you care
Write back to your customers to thank them, solve issues, and show the world that you care
Engage with your customers
Show that you listen to your customers and care about their experiences. Respond to your reviews to answer questions, resolve issues, give thanks, and build a better relationship with your customers.
Reply in real time
Easily manage all your reviews
Email notifications send you an alert when customers write a new review. Filtering options allow you to control the notification frequency so you can resolve issues in real time.
Streamline customer engagement
Easily manage and respond to customer feedback from your Trustpilot business account or your own helpdesk software. Zendesk, Freshdesk, Slack, and Hootsuite integrations allow you to monitor and respond to your Trustpilot reviews.
How it works
1. Get a new review
Your review can come from your review invitation or customers organically writing a review on your profile.
2. Receive a notification
Set notifications to come for all reviews, or for specific star ratings. You can get notifications in email or through an integration like Zendesk or Slack
Homebridge Financial streamlines customer engagement with Trustpilot’s Zendesk integration.