Platform safeguards

Integrity matters - yours and ours

Custom fraud-detection software and a full-time Compliance Team help protect your brand and the Trustpilot platform from fake reviews

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Product illustration showing Trustpilot's fraud detection and compliance efforts for safeguarding the platform

Did you know?

Trustpilot has a global Trust and Transparency team of more than 50 people.

24/7 fraud detection

Intelligent fraud detection software

A vast majority of Trustpilot reviews are genuine and a reflection of a real buying experience. But fake reviews do exist, and we have a tool to find them. Our custom-built software runs 24/7 helping to detect suspicious reviews and remove those identified as fake.

Product illustration of Trustpilot's 24/7 fraud detection robot

Dedicated compliance experts

Real people working alongside smart tech

Our global Compliance Team works with our fraud detection software to take action against fraudulent behavior or misuse of our platform. If you flag a review, they’ll investigate it.

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Illustration showing a Trustpilot Compliance Agent responding to a review being reported

Community whistleblowers

Backed by the power of community

On Trustpilot, everyone can flag reviews. Both companies and consumers can identify what they don’t believe meets our guidelines. Anyone with information about fraud or misuse of our platform can contact us directly and we investigate.

Illustration showing Trustpilot's whistleblower tool for reporting reviews

Establishing industry standards

Preparing for the Internet of tomorrow

As one of the world’s biggest online review communities, we work internationally to help establish standards that safeguard consumer interests. We also work systematically with third-party sites to remove ads for soliciting reviews.

Illustration showing how Trustpilot adheres to EU regulations concerning online consumer reviews

How it works

"There's never a dull moment, and each and every case we handle is different."

Robert Munk
Global Director of Q&C Operations

Who is Trustpilot Compliance?
Corporate photo of Robert Munk, Trustpilot's Global Director, Q&C Operations

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Don’t recognize a reviewer? No worries. You can use the Find Reviewer tool to identify the customer and hear more about their experience. We also provide clear guidelines so companies and consumers can report what they believe are false reviews.

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Interested in learning more about Trustpilot’s platform safeguards?

How Trustpilot is built on Trust