Flag and report reviews

Rest assured your reviews are from real customers

If you see a review that you believe doesn’t meet our guidelines, let us know and we’ll investigate

Get a demo
Illustration of Trustpilot's review flagging functionality

Did you know?

Trustpilot’s flagging tools are open to all - both businesses and consumers can flag reviews for investigation.

Report false reviews

Zero tolerance toward fake reviews

On Trustpilot, everyone can flag reviews for investigation. Both companies and consumers can identify what they don’t believe meets our guidelines, and we investigate reports of fraud or misuse of our platform.

Product illustration showing how Trustpilot users can notify Trustpilot about reviews which contain personal information, offensive language, or which are believed to be fake.

Transparent Flagging

Grow the trust in your brand

Transparent Flagging gives insight into what reviews are reported, removed, and put back online so your hard-earned reviews have integrity.

Illustration of Trustpilot's transparent flagging feature

Find Reviewer tool

Know your reviews are from real customers

Don’t recognize a reviewer? No worries. Use the Find Reviewer tool to connect with the reviewer so you can find out more about their experience and identify or resolve issues.

Illustration of Trustpilot's Find Review functionality

Request reference number

Easily link reviews to a specific order

Sometimes it's difficult to recognize a specific experience from reading a review. Companies can request that people include their order or reference number with the review so it’s easy to confirm their experience and respond to their feedback.

Illustration of Trustpilot's functionality to request an order or reference number from a reviewer

How it works

"An open conversation means no censorship and no delays. Trustpilot is for everyone because we believe that’s the best way to deliver an honest and representative view of a company’s customer service."

Ausra Mazutaviciene
Trustpilot Data Protection Officer

Watch the video
Corporate photo of Ausra Mazutaviciene, Trustpilot's Data Protection Officer

This may also interest you...

Product illustration of a company's public response to a consumer review on TrustpilotReply to Reviews

Write back to your customers to thank them, solve issues, and show the world that you genuinely care about your customers. Trustpilot makes it easy to keep up with all your reviews with notification emails and smart integrations.

Read more

Illustration of a Trustpilot review invitation emailReview Invitations

Automated review invitation emails and reminders make it easy for your customers to leave feedback so you get tons of new reviews for your business.

Read more

Illustration of Trustpilot review insights showing evolution in Trustpilot ratings over timeReview Insights

Finds the trends and insights hidden in your customer reviews with AI and sentiment analysis. Review Insights breaks down the data in your reviews into topics to give you actionable insights for your business.

Read more

Want to know more about flagging reviews or Trustpilot’s guidelines?

Visit our Trust site