Make data-driven decisions
Dynamic and practical insights delivered by artificial intelligence. Uncover big picture trends within your reviews. Start doing more of what’s working, and less of what’s not.
Did you know?
Review Insight’s machine learning model gets more intelligent with each review. After analyzing more than 100 million, it delivers some pretty smart insights.
Review follow-up
Review follow-up
Make precise decisions with deeper customer feedback
Collect deeper feedback from your reviewers with immediate follow-up questions that are just between you and the customer. Go beyond vague feedback to get to the root of common issues, recognize high-performing teams, or inform your product roadmap with richer customer insight.
Sentiment Analysis
Zoom in for the big picture
Our AI engine does the heavy lifting to highlight and identify positive, negative, and neutral customer sentiments within your reviews. Gain an understanding of how each aspect of your brand is perceived now and over time with sentiment scores for different topics.
Topics
Categorized feedback
Review Insights sorts and categorizes clusters of words and phrases within your reviews into topics, giving you a deep understanding of what your customers are passionate about.
TrustScore forecast
Look ahead to your future success
Explore how today’s review activities could shape your TrustScore and experiment with different scenarios to see how changes in your review volume and ratings could shape your TrustScore in the next year.
How it works
1. Collect Reviews
Use our review invitation tools to gather an ongoing stream of reviews from all of your customers, never missing out on feedback.
2. Our AI engine sorts and analyzes your customers’ feedback
Built to save you time and provide more value from your reviews, our ever-learning AI categorizes topics in your reviews and identifies customer sentiment around them.
3. Use your learnings to create better experiences
Dive deeper into your feedback, and discover what your customers are thinking. Validate business decisions and focus on areas that will give your customers what they truly want.
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Dashboard and analytics
Gain key insights into customer feedback, to monitor and optimize customer interactions, and enhance your business growth.
Review Tags
Sharpen your response strategies by using tags to quickly categorize feedback and streamline your review management.
Service Reviews
Every two seconds, a new review is written on Trustpilot’s consumer-facing site. Collecting reviews on Trustpilot gives your current and future customers a place to learn about fellow shoppers’ experiences with your business.