Engage with customer feedback
Reassure your customers that you're listening by replying to reviews and informing future strategy with their feedback
88% of consumers would use a business that replies to all of its reviews, compared to just 47% who would use a business that doesn’t respond to reviews at all.
(Local Consumer Review Survey 2025, brightlocal)
64% of of consumers in the UK, France, and US prefer to buy from a responsive company versus one that seems perfect.
(Canvas8 Trust Report, 2020)
Turn negative experiences around
Consumers respect companies who hear them and help them out. Start responding to negative reviews; your commitment to improving your customers’ experience won’t go unnoticed.
Show your business in its best light
By engaging with feedback - good and bad - you'll show prospective buyers that you're a business that cares. That might be all they need to choose you over a competitor.
Start engaging with feedback
AI-assisted review responses
Craft empathetic, on-brand replies at scale
Review tagging and filtering
Organize feedback, uncover themes, and generate highly targeted widgets
Service reviews inbox
Manage all customer feedback from a single inbox
Integrations for replying to reviews
Manage review responses within your own CRM or support system
Reply data and engagement metrics
Track average reply rate and response time to improve customer engagement
Flag erroneous reviews
Flag suspicious or misleading reviews for a Content Integrity assessment
Flowers.ie, an online flower delivery service in Ireland and the U.A.E, grew website conversions by 37% after engaging with feedback and learning from their mistakes.
While many businesses are afraid of negative feedback, Flowers.ie responds to all reviews that are 3 stars or below. This dedication to negative feedback demonstrates to customers that they value their relationships, and want to continue to improve their customer experience.
Engaging with customer feedback is just one way to build trust, grow, and improve
Build a more accurate representation of your business by proactively encouraging all your customers to give you feedback
Let your customers do the selling. Social proof accelerates conversions at every stage of the purchasing journey
