How Flight Centre use Trustpilot reviews to better their business
Flight Centre is a long-haul, tailor-made holiday specialist offering amazing travel experiences. They’re so much more than your average travel agent, and a big part of that is down to their Travel Consultants. They are passionate, well-travelled, and are all about getting to know their customers’ holiday style to deliver 5-star, personalised experiences.
Since launching their first store in the UK in 1995, their troop of experts has grown immensely and, with more than 80 stores countrywide, they’re proud to offer anything from a family holiday or city break to a honeymoon or point-to-point flight. Today, [Flight Centre](https://www.flightcentre.co.uk/) is one of the world's largest and most successful independent travel retailers with over 1,300 stores around the globe, located throughout the UK as well as Australia, New Zealand, South Africa, the USA, Canada and more.
To better understand how the business has been using Trustpilot reviews for the last six years, we spoke with Liz Mathews, General Manager at Flight Centre, and Imogen Altmann, Manager at the South Kensington branch. Here’s their story.