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customer insights reviews trustpilot
Consumer Insights
How to achieve your company goals with review insights
Imagine this: You’ve got reviews coming in regularly, your overall rating is about where you expect it to be, and you’re proud of how you’re marketing your reputation. You are doing a great job. Really. But there’s just one small problem: Your company goals are not being met. There’s pressure on you to improve your reputation even more, and to truly understand the review topics you encounter. Perhaps you’re reading this and thinking ‘this writer is speaking right to me’. Well fear not, dear reader, for there is something you can do right now to extract the most valuable insights from your reviews. It’s called Review Tagging, and it’s really simple to get started. Here’s how you can do it to gain every gram of value from your customer feedback.
Articles
2018-12-12
Trustpilot Christmas and Holiday survey 2018
Consumer Insights
Trustpilot Christmas survey
The hallmarks of the Christmas season are upon us: music, tinsel, and mistletoe – plus a steady stream of events and expenses. And while the hustle and bustle of Christmas is hardly new, this season promises to be especially active, with over $700 billion in expected retail spending. Additionally, holiday trips are growing ever more popular, with end-of-year travel increasing for the last nine years in a row. Throw in billions more spent on food and beverages, and the scale of the Christmas-industrial complex becomes staggering. For this project, we sought to explore some of the industries and spending activities that define the Christmas season in both the U.S. and the U.K. __Combining an original survey of 2,300 individuals with information from an array of other sources, our findings present compelling insights into consumers’ holiday behaviors__. From buying Christmas trees online to travel and gifting tendencies, our research explores the most intriguing subjects of the season. To learn more about the hard data behind Christmas, keep reading.
Guides and reports
2018-12-06
zhou nutrition happy customers reviews
Collecting reviews
Zhou Nutrition reveals how Trustpilot reviews power their business forward
Since 2014, Zhou Nutrition has been focused on one thing: providing high-quality food supplements for their online customers. This commitment to customer satisfaction launched them to an incredible 9.4/10 rating on Trustpilot, from over 1,300 reviews. Zhou Nutrition know people care deeply about what they're putting in their bodies (as they should!). For a wellness and nutrition company, trust is the most important component of customer relationships. [Zhou Nutrition](https://www.zhounutrition.com/) chose Trustpilot reviews to grow and show brand trust. To celebrate 96% of amazing reviews, we talked with Jeremy Nef, Director of Marketing at Zhou, to better understand how the business leverages reviews to improve and innovate.
Customer stories
2018-11-30
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customer insights reviews trustpilot
Consumer Insights
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Begin collecting reviews today
Free Trustpilot account
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