How does Trustpilot work?
Trustpilot helps you to collect, integrate and distribute real customer reviews. You can get started absolutely free by signing up for Trustpilot Free, no credit card required. Or if the Free package does not meet your needs you can sign up for a Lite, Pro, Enterprise plan.
How long will I have access to my Free Trustpilot account?
With the Trustpilot Free account you have 100 invitations per month. When you exceed your 100 invites you will not be able to invite customers until the next month. Otherwise, you will always have access to your account.
Do you provide training when I signup for the Free account? What happens afterwards?
With the Trustpilot Free account, you can access the Support Center anytime you have any questions about setting up your account. If you need additional support, you can connect with a Support Agent using the Live Chat tool within our software.
Are there any costs when I decide to set up my business to use Trustpilot?
Nope, there are no setup costs.
Do I have to pay when I sign up for Trustpilot?
No, you do not have to pay anything when you sign up for a Free Trustpilot account online. The Free account gives you limited access to our tools that will help you get started with collecting reviews from your customers. When you are ready for more access, please contact your Trustpilot agent to upgrade your account.
How easy is it to integrate Trustpilot?
You don’t need to be a technical wizard to integrate Trustpilot. It is as simple as copy and paste. We are happy to walk you through step by step and, if you need extra help, our Customer Success team will make sure you get Trustpilot up and running smoothly.
How long does it take to integrate Trustpilot?
In the time it takes you to make a sandwich, you can have Trustpilot fully up and running. It's simply a matter of copying and pasting, e.g. pasting an email into a BCC field to use Trustpilot's Automatic Feedback System.
Is my data secure?
Yes, your data is 100% secure. Our servers are protected by 24-hour surveillance. Our software and infrastructure are regularly updated with the latest security patches. Our network is protected by an enterprise-class firewall, and all Trustpilot plans include SSL encryption to keep your data safe.
What happens to my company's reviews if I stop using your service?
Nothing, your reviews belong to your company's profile on Trustpilot. They are here to stay.
What payment methods do you support after I have selected a paid plan?
We accept wire transfer, PayPal and major international credit cards including Visa, Visa Electron, JCB, MasterCard and Maestro.
How long am I bound to a plan?
Trustpilot's starting contract is 12 months, prepaid. We're confident that you'll see results.
I need help, what do I do?
Give us a call on +61 1800 147 508 if you have any questions or concerns. We'll take care of you.