VP Product Design & Research


We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Trustpilot is seeking a VP Product Design & Research to lead the company's product design and research function to help Trustpilot remain a leader in the reviews space for both businesses and consumers. The ideal candidate will have a strong background in leading product design, design systems, user research, and UX writing and a deep understanding of how design can drive business goals. You will report to the Chief Product Officer, and manage a distributed team in London, Edinburgh and Copenhagen. 

In the role you will:

  • Lead a team of a world-class team of product designers, UX researchers and UX writers to develop and execute the company's product design strategy and vision.
  • Collaborate with product managers, engineers, and other stakeholders to ensure that design decisions are aligned with business goals and user needs.
  • Drive user research efforts to identify user needs, pain points, and opportunities for improvement.
  • Develop and maintain design systems, guidelines, and best practices to ensure consistency and quality across all products and platforms.
  • Foster a culture of design thinking, experimentation, and continuous improvement within the organization.
  • Stay up-to-date with industry trends, emerging technologies, and best practices to drive innovation and improve the user experience.
  • Be a people person to lead, grow and develop a talented team of professionals including career planning, performance management and coaching to help every team member be their very best.
  • Work with varied stakeholders from internal leaders to external clients and partners to gain insight and inspiration for future innovation.
  • Foster an environment of inclusivity in all of its forms.

We are looking for people with:

  • 10+ years of experience in product design and user research, with at least 5 years in a leadership role.
  • A portfolio of work that demonstrates a deep understanding of user-centered design principles, and the ability to apply them to complex problems.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Experience with design thinking methodologies, user research techniques, and design tools such as Figma, Miro and Adobe Creative Suite.
  • Proven track record of successfully leading design and research initiatives that have driven business impact and improved user satisfaction.
  • Bachelor's or Master's degree in design, human-computer interaction, or a related field.

You will be able to:

  • Demonstrate high levels of emotional intelligence 
  • Inject energy, pace and inspired thinking into your team 
  • Foster innovative ideas and creative solutions to support and improve Trustpilot over the long term 
  • Show the ability to tell stories and communicate product value within varied contexts from commercial to tech 
  • Manage a high level of complexity and ambiguity 
  • Demonstrate that you are future-focused and strategically-minded when making decisions
  • Remain results-oriented, holding yourself and your team members accountable for achieving agreed goals

What’s in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance 
  • Health cash plan, online GP, 24/7 Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • There is also breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!


About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.