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With over 10 years’ experience in export, second-hand phones and recycling, Mobile Monster is not just a buy-back company. The company offers amazing prices for the latest gadgets and provides a simple and easy way for people to sell and trade in their phones for cash. [Mobile Monster](https://mobilemonster.com.au/) takes pride in its trustworthiness, customer-centricity, and transparency. In fact, their focus on customer happiness and satisfaction has helped them achieve an incredible 4.9/5 rating on Trustpilot, from over 3,200 reviews! To better understand how the company grows brand trust and creates positive experiences to maintain its great reputation, we spoke with Jericho Mendoza, Digital & Technology Analyst at Mobile Monster.

Adtrak was founded over two decades ago, and specialises in everything from web design and copywriting to SEO and paid advertising. Today, Adtrak is one of the UK’s largest multi-service digital marketing agencies. With a team of over 100 people across their marketing, design, content and operations departments, Adtrak is committed to helping their clients perform as well as possible. In this case study, we’ll discuss why Adtrak chose to partner with Trustpilot in the first place, and how they leverage online reviews to grow their clients’ marketing efforts. Clockwork Removals is a nationwide removals and storage company with over 25 years experience. From their branch managers and move coordinators to their removals foremen and operatives, their team is ready to provide each and every customer with an exceptional level of service. [Clockwork Removals](https://www.clockworkremovals.co.uk/) turned to their digital agency, [Adtrak](https://www.adtrak.co.uk/), for support building trust with new customers, showcasing their great reputation, as well as boosting their overall marketing performance.

$1.1 trillion. That's how much retailers expect to rake in this holiday season, according to [Deloitte's](https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/deloitte-forecast-holiday-retail-sales-expected-to-jump.html) annual holiday retail forecast — a 4.5% to 5% jump from last year at this time across every retail category. Now if we zoom in on just eCommerce, sales are expected to grow even more — from 14% to 18% (compared to 11.2% growth in 2018), working out to between $144 billion to $149 billion in holiday sales this year. It would seem that it’s quite a time to be selling things online. But what does it all mean for online shoppers around the holidays? With billions of dollars at stake, history has proven that between October and December, 'tis the season for scams and rip offs.