Learn From Your Customers

The complete rundown of Trustpilot's business model

Friday, June 8, 2018
Trustpilot business model

Did you know that 92% of consumers read online reviews when purchasing a product or service?

Or that 88% trust reviews as much as a personal recommendation from family or friends?

Online reviews matter. Because we want you to get the most out of online feedback, you’ll always have access to online reviews, no matter what type of Trustpilot plan you choose.

Any company can invite their customers to review them, for free. They can also reply to reviews, report reviews, and get basic review statistics, for free.

Companies that choose to subscribe to Trustpilot's business services get access to all of our free services as well as extra tools that make it quicker and easier to engage with customers and learn from reviews.

Here’s how Trustpilot works. Get in touch with any comments.

Trustpilot complete business model infographic

Find out more about Trustpilot, download a free copy of our Complete Guide to Reviews below.

Picture of a smiling woman inviting to download the guide to customer reviews
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